Instructional Designer
Instructional Designer

Hi! I'm Rachel

I help organizations overcome their toughest challenges with tailored learning experiences that work.

My Services
My Services

What I Can do For You

Whatever your organization’s learning objectives are, I can help you meet them! Let’s work together to create uniquely tailored, unforgettable experiences that will solve your most pressing business problems and ignite excellence among your team.

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Instructional Design

Customized Learning Experiences

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Facilitation & Training

Engaging virtual and in-person workshops

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L&D Consulting

Bridge Your Organization's Learning Gaps

Portfolio
Portfolio

Take A Look at My Work

My passion is helping amazing organizations succeed. When there’s an obstacle between you and your objectives, I can help you solve it. Check out the links below to experience my work and for an in-depth walk through the process behind it.

Demystifying Wine

The flavor profile of a great wine is complex, but learning about it shouldn’t have to be. Here’s how I made the world of wine accessible, inviting, and fun–so that first-timers can visit the tasting room with confidence.

Selling with Stories

Here’s a bright idea for empowering sales. I crafted a microlearning module to help salespeople close the deal by weaving narratives that connect with customer’s needs and values.

Did you know 1 in 12 jewelry shoppers is there to steal? This eLearning equips Delany & Co. staff to prevent theft while ensuring top-notch customer service.

A small town was hosting a huge celebration, but realized that its fireworks spectacular came with serious risk. I designed an interactive volunteer training course to ensure that the show was as safe as it was dazzling.

De-escalation and Customer Care

The holidays can be stressful, and at this logistics company’s call center, they also meant poor customer satisfaction ratings and an overwhelming number of complaints about delays, damages, and unresolved issues. 

Certifications and Education
Certifications and Education

List of Certifications

My love of learning isn’t limited to designing learning experiences for others. I am always seeking out opportunities to grow and develop my skills.

Certifications

Project Management Professional (PMP)

- Project Management Institute

Certified Scrum Master (CSM)

- ScrumAlliance

Virtual Teacher

- University of California, Irvine

eLearning Ecologies

-University of Illinois, Urbana-Champaign

 

Education

2018

Southern New Hampshire University

- Master of Arts

2014

California State University, San Bernardino

- Bachelor of Arts

My Blog
My Blog

Latest Blog & Articles

“Explore insightful blogs covering the latest trends, best practices, and innovations in instructional design and e-learning development.”

Contact Rachel
Contact Rachel

Do You Have a Project And Want To Discuss?

Got a project in mind? Let’s collaborate and bring your ideas to life

Let's Work Together
Let's Work Together

contact@rachel-hedgepeth.com

Contact Details

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